In the course of a Registered User / Guest User / User / Subscriber using the website www.itrackglobal.com, including related software, mobile application (“Website”) or availing the products, services and content offered and listed on the Website (“Services”), Trans Neuron Technologies Private Limited (“Company”), may become privy to the personal information of the user / subscribers, including information that is of a confidential nature.
The Company has policies and procedures concerning the collection, storage use and security of your information that will help protect your privacy. This Policy endeavours to help us serve you while maintaining strict privacy and security standards.
1. The Company collects several types of information which is primarily used to serve you better and maintain authenticity of Services by identifying you. Details of such information (collectively called “Information”) are as follows:
1.1. Personal Information
· Your name
· Your address,
· Your telephone number,
· Your e-mail address or other contact information,
· Your date of birth,
· Your gender,
· Information regarding your transactions on the Website
· Your financial information such as bank account information or credit card or debit card or other payment instrument details,
· Internet Protocol address,
· Any other items of "sensitive personal data or information" as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000;
· Identification code of your communication device which you use to access the Website or otherwise deal with the Company,
· Any other Information that you provide during your registration process, if any, on the Website
1.2. Non-Personal Information
The Company may also collect information other than Personal Information from You through the Website when You visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist the Company to identify you personally.
We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from "cookies," sent to your browser from a
· web server cookie stored on your hard drive
· an IP address, assigned to the computer which you use
· the domain server through which you access our service
· the type of computer you're using
· the type of web browser you're using
You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.
The Company may email you or post various surveys on the Website. The surveys may request for your demographic information (age, gender, and familiarity with the Website, your interests, content, products and Services) and your feedback on Services.
1.4. Customer Service Communications Information
The Company may collect Personal Information, Non-Personal or Other Information when you post or submit comments, questions, complaints or suggestions regarding Services.
1.5. Other Information
The Company also collects information regarding your usage of Website and Services (“Other Information”). Other Information includes, but is not limited to pattern of use of Website by you, pages visited, posts/comments made on any page of Website etc.
2. Mode of Collection of Information
2.1 When you use the Website, we collect and store your Information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize the Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
2.2 In general, you can browse the Website without telling us who you are or revealing any Personal Information about yourself. Once you give us your Personal Information, you are not anonymous to us. We may collect your Non-Personal Information, just by you browsing your site. When collecting personal information from you we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on the Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our website / app or not), which URL you next go to (whether this URL is on the Website or not), your computer browser information, and your IP address.
2.5 If you choose to buy on the Website, we collect information about your buying behaviour. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
2.6 If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
2.7 If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
2.8 We do use your contact information to send you offers based on your previous orders and your interests.
3. Use of Information
a) if required by law or any authority;
b) to protect and defend rights and interests of the Company, employees/ agents of the Company , other users or the general public;
d) to address concerns raised by a third party.
3.2. The Company uses personal information to provide the Services. To the extent the Company uses your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
3.3. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.
3.4. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
3.5. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or
income level). We use this data to tailor your experience at the Website, providing you with content that we think you might be interested in and to display content according to your preferences.
3.6. Information collected can be used by the Company within the Company or by its affiliates/ contractors/ agents for analysis and determination of statistics, demand and supply, pattern of usage etc.
3.7. We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
4. Cookies and Tracking Technology
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
5. Links to other websites
The Website may carry links to other websites. Your use of and activity at such other websites are at your own risk and the Company takes no responsibility regarding Information dissipated by you at such websites.
6. Data Security
6.1 The Website have stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
6.2 Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Republic of India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.
7. Obligations of visitors/customers/users
To help the Company protect Information, the visitors/customers/users are required to maintain the privy of Information, ensure strength of password by using a combination of alphabets, numbers and special character and keep changing the password on regular basis. The visitors/customers/users are also prohibited from communicating information provided by the Company to a third party unless required by law or in compliance with agreements entered between visitors/customers/users and the Company.
8. Disclaimer as to Loss
Although, the Company has ensured the security of Personal Information collected. However, considering the open nature of Internet, such Information may be accessed by unauthorised entities/ software/ codes (“Hackers”). the Company assumes no liability whatsoever with respect to access of Information by Hackers.
9. Sale, merger of the Company
Information collected by the Company is considered to be trade secret of the Company. As the owner of such trade secret, the Company has right to disclose or sell the Information as an asset of the Company during any sale or merger.
10. Your Consent
11. Changes to this Policy
The Company reserves the right to amend this Policy, from time to time, as required or in pursuance to change in relevant laws.
Address: No.35, 1st Floor, Mirage Point, 80 Feet Road, Koramangla 4th Block, Bangalore - 560034