This program is aimed at individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks
Customer engagement (CE) is an effect, a reaction, a connection, a response and/or an experience of customers with one another.
You will learn how to provide personal leadership, implement an operational plan, promote innovation, and lead effective workplace relationships & teams. The program focusses on customers and implementing customer service strategies.
Proficiency in undertaking project work, WHS and developing work priorities will be taught as well as skills for planning and completing your own work on time and on schedule
FOCUS ON CUSTOMERS
TEAMS & INNOVATION
PEOPLE AND PERFORMANCE